Guarantees, Establishment & Varietal Identity

Guarantees: what we promise and how can you resolve issues quickly?

Your purchase security with us is based on two pillars: a 1‑month establishment guarantee and a varietal identity guarantee. On this page we briefly and clearly summarise the conditions, exclusions and the process for making a guarantee claim (which photos and data are needed), so there is no unnecessary back‑and‑forth. Do you currently have a question about establishment or varietal identity?

Quick navigation

Payment and delivery Condition on dispatch and stock About us

PharmaRosa® guarantees – overview

For the plants we grow and supply we provide an establishment and varietal identity guarantee.

We guarantee that we send you a true‑to‑variety, viable rose. With correct planting and aftercare, the plant will develop optimally.

Potted roses have a root system that ensures good establishment. Planting is possible at any frost‑free time of the year. Planting must be carried out with due care.

Eredési garancia – 2 literes cserepes rózsa

PharmaRosa® guarantees and options

For PharmaRosa®, it is especially important that you are satisfied with your purchase. Below we have summarised what guarantees and options we provide for roses purchased from our online shop.

Establishment guarantee

Our products come with a 1‑month establishment guarantee. If, despite correct planting and care, the rose does not sprout or dies, you may exercise your guarantee as follows:

How to submit a guarantee claim

Please keep the invoice and photograph the plants upon receipt.
Plant the roses as soon as possible in open ground or in a pot of at least 20 litres.
Take a photograph of each planted rose individually.
If a plant dies, please send us by e‑mail:
- the name of the variety,
- the number of plant(s),
- the invoice number,
- photos of the planted and dead plants.

Would you like your guarantee claim to reach us quickly, completely and clearly identifiable?

We will prepare a short, pre‑filled guarantee claim e‑mail with your details, so that all information required for a refund is included and no time is lost on missing details.

Guarantee claim e‑mail compiled with all required data in a clear, easy‑to‑read structure.
Precise photo checklist: condition on receipt, planted plant, dead plant, label/tag.
Support with individual identification for multiple plants (variety–quantity–photo matching).
Consistent provision of account number and order details for faster processing.
Structured request for all data needed for a refund (if applicable).
Traceable communication after receipt: clear subject line and case type indication.

Start a guarantee claim Or write to us directly: [email protected]

We will refund the product price.

The establishment guarantee does not apply:

in the event of death caused by drought, frost or incorrect care,
if the requested photos are not available,
in the case of growing climber and rambler roses in pots.

Varietal identity guarantee

We provide a varietal identity guarantee for every rose we supply. If, at the first flowering, it becomes clear that the plant is not the variety ordered, you may choose from the following options:

refund of the price of the incorrect variety,
free replacement with the correct variety.

Please submit your claim to our customer service by e‑mail after flowering, supported by photos.

If your claim is made more than 6 months after receipt, please attach:

the invoice for your purchase,
a photo of the plants as received,
the varietal identification label.

Would you like to be absolutely sure about the establishment and varietal identity guarantees?

We give concise, practical answers about the guarantee conditions and the most frequent questions on planting own‑root, potted roses, so your decisions and care steps rest on a solid foundation.

Understanding the establishment guarantee: what it covers, when it applies and what counts as correct planting.
Varietal identity guarantee: when it can be confirmed with certainty (first flowering) and in which cases you may request a replacement or refund.
Characteristics of own‑root, potted roses: roots, regeneration, growth rate after planting.
Planting times and conditions: frost‑free period, site selection, the role of soil and watering in establishment.
Exclusions and typical mistakes: drought, frost, inadequate care, limitations of growing in pots.
What to watch for until flowering: label, identification, observing the plant and avoiding misidentification.

Request expert advice Or write to us directly: [email protected]

PharmaRosa® Purchase security
Stock, delivery, guarantees – clearly explained.

Guarantees, Establishment & Varietal Identity – PharmaRosa®