Establishment & Variety Guarantees for Roses – PharmaRosa®

We provide an establishment and true-to-variety guarantee for the plants we grow and supply.

We guarantee to our customers that we dispatch viable roses that are true to variety. With correct planting and aftercare, the plant will establish and grow well.

A potted rose has a root system that supports reliable establishment.

Planting is possible at any frost-free time of the year.

Planting must be carried out with appropriate care.

PharmaRosa® guarantees and options

It is especially important to PharmaRosa® that You are satisfied with Your purchase. Below we have summarised the guarantees and options we provide for roses purchased in our online shop.

Establishment guarantee

We provide a 1‑month establishment guarantee on our products. If the rose fails to break bud or dies despite correct planting and care, You may claim under the guarantee as follows:

• Please retain the invoice and photograph the plants on receipt.
• Plant the roses as soon as possible, into open ground or into a container of at least 20 litres.
• Photograph the planted rose bushes individually.
• If a plant dies, please email:
  • the variety name,
  • the number of plants,
  • the invoice number,
  • photos of the planted and dead plants.

E-mail: [email protected]

We will refund the price of the product.

The establishment guarantee does not apply:

• where loss is due to drought, frost or improper care,
• if the requested photos are not available,
• for climbing and rambling roses grown in containers.

True-to-variety guarantee

All roses we supply are covered by a true-to-variety guarantee. If, at first flowering, the plant proves not to be the ordered variety, You may choose from the following options:

• a refund of the price of the incorrect variety,
• a free replacement with the correct variety.

Please submit Your claim by email to our customer service after flowering, supported by a photograph.

If Your claim is submitted more than 6 months after receipt, please attach:

• the purchase invoice,
• a photograph of the plants as received,
• the variety identification label.